March 6, 2020
The hospitality industry is in the midst of a serious scare. With over 97,000 confirmed cases, coronavirus (COVID-19) has swept through 84 countries. On Jan. 20, 2020, the World Health Organization (WHO) declared coronavirus a Public Health Emergency of International Concern. Passed through person-to-person contact, the virus has spread quickly with viral particles lingering on nearby surfaces, leaving them infectious.
To restrict the virus’s spread, travel advisories have been issued for countries severely impacted, including China, Iran and South Korea. Online travel agencies (OTAs) are attempting to combat the spread by rolling out extenuating circumstances policies. Companies like Airbnb are allowing hosts to cancel bookings without consequences if a guest is travelling from an impacted area.
But the prevalence of the virus still has hosts worried about their safety, their property and their bottom line.
To help the hospitality industry stay virus-free, Autohost has introduced a new way to flag guests arriving from locations under advisory. A note will appear next to any reservation associated with a location under advisory, alerting you to the risk. We are using the latest data from the Center for Disease Control (CDC) to identify locations.
If the guest is flagged, the note will appear on the guest’s reservation details page, as follows:
Additionally, you can use the following link in your reservations’ view to filter for all reservations that have a confirmed match with any location under travel advisory.
It should be noted that this will not affect a guest’s risk score, nor flag them for review. This information is meant to be used as a reference. If concerned, the host can use Autohost’s custom screens to ask the guest further questions about their travel history.
IMPORTANT TO NOTE: The COVID-19 flag does not imply that the guest, or anyone from their group, has come across, been in contact with, or is infected by coronavirus.
If you do intend to accept reservations from impacted areas, we suggest taking precautions once a guest has checked out. Introduce more careful cleaning and disinfecting processes, such as wearing disposable gloves and washing hands regularly. Ethanol, hydrogen-peroxide or bleach-based cleaners are effective at killing coronavirus.
It is the responsibility of hospitality providers to protect their business and their guests. Autohost remains committed to helping our clients identify, mitigate and manage security risks, even on a global scale.
Please use the information provided by our COVID-19 flagging system responsibly.